quesitons & answers

Risposta

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Sed porttitor lectus nibh. Cras ultricies ligula sed magna dictum porta. Vestibulum ac diam sit amet quam vehicula elementum sed sit amet dui.

Sed porttitor lectus nibh. Cras ultricies ligula sed magna dictum porta. Vestibulum ac diam sit amet quam vehicula elementum sed sit amet dui.

Sed porttitor lectus nibh. Cras ultricies ligula sed magna dictum porta. Vestibulum ac diam sit amet quam vehicula elementum sed sit amet dui.

Sed porttitor lectus nibh. Cras ultricies ligula sed magna dictum porta. Vestibulum ac diam sit amet quam vehicula elementum sed sit amet dui.

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Can I assemble the structure myself?

While we recommend professional assembly for optimal safety and durability, self-assembly is possible. Each play structure comes with clear, step-by-step instructions, making it feasible for skilled installation teams. We can also provide online training for your team.

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Do you provide shade structures or additional playground elements?

Yes! We can help you create a complete play area with flooring, benches, and shading solutions. Whether you love the sun or prefer a cooler space, we’ll make sure your playground is comfortable and inviting.

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How is the play structure packed for overseas transport?

For overseas shipping, we ensure secure packaging with:

  • Custom-made wooden crates lined with foam and protective wrapping
  • Clearly labeled components for easy identification
  • Detailed step-by-step assembly instructions included

All packaging meets international transportation and safety standards.

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Is transport included in the price?

Transport is quoted separately, based on the exact delivery location. Once we receive your project details, we will provide a clear and transparent transportation cost.

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What age group is the structure designed for?

Our play structures are primarily designed for children aged 3 to 8 years, promoting physical activity, exploration, and social play.

  • For younger children, models like ELMA feature a 1.5 m platform height, ensuring a safe and fun introduction to climbing and sliding.
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What is excluded from the standard price?

Our standard pricing does not include:

  • Transportation costs (quoted separately)
  • Ground preparation, foundations, and safety surfacing (to be prepared according to our installation guidelines)
  • Installation and assembly costs (available on request)
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What is the lead time?

The typical lead time is 6–8 weeks from order confirmation to delivery. Please note that customization requests, order volume, and delivery location may slightly affect the timeline.

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What is the warranty period?

We offer a standard 2-year warranty covering materials and workmanship. Extended warranty options and service plans are also available upon request.

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What spare parts are included?

We include standard spare parts such as:

  • Bolts and fasteners
  • Additional caps and fittings
  • Touch-up paints or protective finishes for minor maintenance

Need more? We can prepare custom spare part kits tailored to your project.

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Where can I get 3D models or technical documents?

You can easily download 3D models (CAD/BIM), product datasheets, and technical documentation from our website after logging in. Alternatively, our sales and technical support team can provide a dedicated download link upon request.